Help & FAQ
What is free?
The opening chapters of every novel are free. Reading settings, your progress, bookmarks and your library are always free.
How do coins work?
Coins unlock paid chapters. You always see the price of a chapter, and of the rest of the book, before you pay. Once unlocked, a chapter stays yours even if the price changes later.
Can I read paid chapters without paying?
Yes, on many books. After you reach the next locked chapter, a timer starts; when it ends you can read that chapter for free. Paying with coins just skips the wait.
What are daily rewards?
Check in once a day for bonus coins. Days 1 to 6 give 2 coins and day 7 gives 10 coins. Missing a day restarts the streak. Bonus coins expire after 7 days and are spent before purchased coins.
How long is a chapter?
Every chapter in the table of contents shows its word count and reading time, so you know what you get before unlocking it.
Can I limit how much I spend?
Yes. Set a monthly limit in your wallet. Lowering it applies immediately; raising or removing it takes 24 hours, so a late-night decision has time to cool down. Checkouts you opened but have not paid yet count towards the limit for 24 hours.
Who can rate and review?
Readers with a confirmed email who have opened the book. One review per book; you can edit or delete it at any time. Reviews that break the rules are hidden by moderators.
What if a payment went wrong?
Coins are added only after the payment provider confirms the payment, so a failed or cancelled checkout never charges coins twice. Contact support and include the time of the purchase. Our full refund policy will be published before launch.
Still need help?
Chat with our assistant, or write to the team and we'll answer by email, usually within one working day. Email: support@elseya.app.