Refund Policy

Refunded automatically

A payment that arrives after your monthly spending limit no longer allows it, or after your account was deleted: no coins are credited and the payment is refunded to your original payment method.

Duplicate charges for the same order are refunded.

Unused coins

Within 14 days of purchase you can ask for a full refund of a coin pack you have not used at all.

Coins already spent on unlocked chapters are not refundable, because that content was delivered to you. Bonus coins are free and are never refunded.

A chapter is broken

If an unlocked chapter has missing text, is the wrong chapter or cannot be read, write to us: we fix it or return the coins you spent on it.

How to ask

Email support@elseya.app (or use the support chat and choose to talk to a person) with your account email and the date of the purchase. We answer within 2 working days.

Refunds go back to the original payment method and are issued by our reseller Creem; you can also reply to your Creem receipt email.

What happens to the coins

When a purchase is refunded, the coins from it are removed from your wallet. If some were already spent, the chapters you unlocked stay unlocked and your balance never goes below zero.

Chargebacks

If you dispute a payment with your bank, the coins from it are reversed and the wallet is put on hold while the dispute is open. Please contact us first — it is usually faster.

If Elseya closes

We will give at least 30 days' notice, stop selling coins, and refund unused purchased coins on request, in proportion to the price paid.