Terms of Service

1. Who we are

Elseya (elseya.app) is operated by Rostyslav Bandurovych, an individual based in Ukraine. Contact: support@elseya.app or the support chat in the app.

Coin purchases are processed and sold by our reseller Creem (creem.io), the merchant of record for your order. Creem's buyer terms also apply to the payment.

2. The service

Elseya is a reading service for original serialized novels. The first chapters of each novel are free; later chapters are unlocked with coins.

Some features (daily rewards, invitations, some free offers) need a verified email address.

3. Your account

You must be at least 16 years old to use Elseya, and old enough to agree to these Terms where you live.

Keep your password safe; you are responsible for activity on your account. One person, one account.

You can delete your account at any time in Profile. Deletion has a short grace period during which you can cancel it. Financial records we must keep are kept without your name or email (see Privacy).

4. Coins

Coins are a virtual reading currency used only inside Elseya. Coins have no cash value and cannot be exchanged for money, transferred to another account, sold or withdrawn.

Purchased coins do not expire while your account is open. Bonus coins (daily rewards, invitations, welcome and other promotional coins) are free, may expire — the expiry is shown in your wallet — and are spent first, soonest-expiring first.

The coin price of every chapter, bundle or book is shown before you confirm. Unlocked chapters stay unlocked.

Coin pack prices are shown in US dollars before checkout; sales tax or VAT may be added at checkout depending on your country, and your bank may convert currency.

You can set a monthly spending limit in your wallet. We may change prices of future purchases; this never affects chapters you already unlocked.

5. Purchases

Payments are handled by Creem. We never see or store your card details.

Coins are added to your wallet as soon as the payment is confirmed, so the purchase is delivered immediately.

Refunds are explained in the Refund Policy. Your statutory consumer rights are not affected.

6. Content

The novels on Elseya are protected by copyright and licensed to you for personal reading only. Do not copy, republish or sell them.

Reviews and comments must be your own honest opinion and follow these Terms. We may hide content that breaks them and tell you why.

7. Acceptable use

Do not break the law; attack, overload or reverse-engineer the service; use bots or scraping; abuse free offers or invitations with multiple accounts; share your account; try to bypass payments, limits or moderation; or harass other people.

8. Suspension

We may suspend or close accounts that break these Terms, with notice where reasonable. If a payment is charged back, the coins from that payment are reversed and the wallet may be put on hold until the case is resolved.

If we ever close the service, we will give at least 30 days' notice and refund unused purchased coins on request, as described in the Refund Policy.

9. Liability

We work to keep Elseya available and correct, but the service is provided as it is, and occasional interruptions can happen. To the extent the law allows, we are not liable for indirect losses. Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer.

10. Changes

We will tell you about important changes in the app or by email at least 14 days before they take effect. If you keep using Elseya after that, the new Terms apply.

11. Law

These Terms are governed by the law of Ukraine. If you are a consumer in the EU or the UK, you also keep the protection of the mandatory consumer law of your country and can use its courts.